Building the Future
Leading complex technical infrastructure projects from conception to completion including robust observability monitoring solutions. Delivered $28M+ in technology expansions across network operation centers, critical data sites, and premium facilities.
Professional Journey
Over 7 years of experience managing complex technical infrastructure projects, delivering millions in value across critical data sites and premium facilities.
Fox Technology Center
Director of Digital Operations
Led a state-of-the-art $7 million dollar expansion of the 24/7/365 building with 220+ consumer devices, 40 servers, and battery backup units including a diesel powered generator in case of emergency power outages.
Provide hands-on support and assistance as the primary point of escalation for client issues related to core systems operations across the Fox Technology Center buildings
Track key performance indicators such as response time, resolution time, and customer satisfaction and conduct in-depth analytics and metrics investigations to drive continuous performance improvements
Collaborate with cross-functional teams for successful implementation of lab station build-outs including Cisco Catalyst 1300 switches and Cisco Nexus 9000 series switches increasing production monitoring efficiency by 60%
Develop and implement strategic action plans, goals, and tactics to maximize efficiency and ensure regulatory compliance while providing outstanding customer support
Assume the role of lead incident manager including monitoring the performance of critical systems and infrastructure in real time, responding to incidents and service outages by coordinating necessary resources to resolve issues quickly and minimize downtime, and ensuring escalations are managed appropriately
Apply ITIL best practices and industry standards adopting modern techniques for incident, problem, and change management processes facilitating weekly, monthly, and quarterly incident reviews and Change Advisory Board (CAB) meetings
Conduct post-incident reviews to identify the root causes of issues and proactively implement corrective actions
Partner with internal teams to continuously improve customer experience, ensure seamless operations, improve cross-team communication and collaboration, and address any cross-functional challenges
Lead and manage technical support teams including interviewing, hiring, and onboarding as well as fostering growth and enhancing team dynamics, assigning roles and responsibilities, and ensuring coverage during shifts and emergency situations in a 24x7x365 environment
Proactively find improvement within the team including providing guidance, mentorship, and feedback, conducting performance reviews, supporting employee development and training, making recommendations for promotions and salary increases, and ensuring high levels of technical proficiency and customer service
Manage external vendor relationships to ensure targets and service levels are met
Ensure the operations center is aligned with industry standards and best practices related to incident, problem, and change management processes
Aid in the development and testing of operational tools and AI that improve efficiency through automation
Collaborate with information security team to enforce zero-trust security principles including least privilege access, MFA enforcement, regular access reviews and continuous authentication
Amazon
LiveOps Support Engineer III
Spearhead the build out and operationalization of a 10,000 square foot streaming 24/7/365 video operations center spilt across 4 unique broadcast rooms with over 1,000 consumer devices, 30 servers, and battery backup units including a diesel powered generator incase of emergency power outages.
Arizona State University Athletics
Technology Support Analyst Senior
Led comprehensive technical project management for Arizona State University Athletics, overseeing complex technical infrastructure initiatives including the San Tan Ford Club premium facility development, Thunderbirds Golf Complex, and various technology implementations across athletic operations.
Technical Achievements
Leading complex technical infrastructure projects that deliver measurable business value and set new standards for operational excellence.
2021-Present
Fox Technology Center Expansion
$7M State-of-the-Art Facility Upgrade
Fox Technology Center
Led the complete expansion of a 24/7/365 broadcast operations center, implementing cutting-edge streaming technology and redundant systems for mission-critical operations.
Technologies
Challenge
Design and build a scalable streaming operations center capable of handling massive concurrent loads while maintaining 99.99% uptime.
Solution
Implemented a distributed architecture with 220+ streaming devices, 40 servers, and comprehensive backup systems including diesel generators.
Key Outcomes
- Delivered project 2 weeks ahead of schedule
- Achieved 99.99% uptime in first year of operation
- Reduced operational costs by 30% through automation
- Enabled 3x increase in concurrent streaming capacity
2019-2021
Amazon Video Operations Center (AVOC)
Industry Leading Critical Broadcast Facility
Amazon
Built a comprehensive streaming operations center with 4 unique broadcast rooms, supporting 24/7/365 global streaming operations with 1,000+ devices.
Technologies
Challenge
Create a scalable broadcast infrastructure supporting multiple simultaneous streams with zero downtime requirements.
Solution
Designed modular broadcast rooms with redundant systems and comprehensive monitoring across 1,000+ consumer devices.
Key Outcomes
- Zero downtime incidents in production
- Supported 500% increase in streaming capacity
- Reduced equipment failure response time by 80%
- Achieved 24/7 global coverage with redundancy
2014-2019
Arizona State Athletic Facilities
Over 20,000 Sq Ft Premium Venues
Thunderbird Golf Complex and San Tan Ford Club
Golf.com's Josh Berhow dubbed Papago Golf Club "the coolest practice facility in college golf." It's the home of the Arizona State Sun Devils Men's and Women's Golf Teams, boasting nine NCAA Championship victories. Phil Mickelson, a distinguished Sun Devil Alumnus, designed the facility with state-of-the-art features, emphasizing functionality and technology.
Designed and built a premium 12,500 sq ft East Sideline Club featuring innovative video walls, state-of-the-art AV + IT systems, and critical infrastructure.
Technologies
Challenge
Create a premium fan experience with cutting-edge technology while meeting strict university standards and timelines.
Solution
Implemented 12 ft video walls, 2 IDF data rooms, and comprehensive AV systems supporting presentations and sponsor content.
Key Outcomes
- Delivered premium fan experience exceeding expectations
- Created flexible AV system for multiple use cases
- Established new standard for university facilities
- Generated significant revenue through premium seating
Skills & Capabilities
Comprehensive technical and leadership skills developed through hands-on experience managing complex infrastructure projects.
Project Management
Technical Infrastructure
Industry Specific
Leadership & Strategy
Job Requirements Alignment
How my experience directly matches the Technical Project Manager role
Manage technical projects from initiation to completion
Led $7M Fox Tech expansion from concept to operationalize 24/7/365 facility
Collaborate with cross-functional teams
Coordinated engineering, operations, and vendor teams across 5 major projects
Ensure on-time, on-budget delivery
Delivered Fox Tech project 2 weeks early, Amazon AVOC on schedule
Technical expertise in infrastructure
Designed and built 1,000+ device networks, 40+ server deployments
Let's Build Something Amazing
Ready to lead your next technical infrastructure project. Let's discuss how my experience can drive success for your organization.
Contact Information
Available for remote work and on-site project management across the United States.
Proven Track Record
Why Choose Me?
- Proven ability to deliver complex technical projects on time and under budget
- Deep expertise in critical infrastructure, operations, and networking technologies
- Strong leadership skills with experience managing cross-functional teams
- Track record of building mission-critical 24/7 operational systems
© 2025 Technical Project Manager Portfolio. Anthony J. Marson