Technical leadership profile

AJ Marson

Building theFuture

Technical Program Management for technical operations, critical infrastructure, and venue technology.

Technical leader with experience building and scaling technical operations, critical infrastructure, and venue technology programs across media, cloud, and large-scale office environments.

Phoenix, Arizonaajmarz2015@gmail.comlinkedin.com/in/aj-marson

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Delivered program value

$28M+

in delivered technical expansion, facility buildout, and infrastructure value.

Selected impact

years leading technical operations and infrastructure programs

1,000+

devices and endpoints supported across distributed environments

24/7/365

operations experience across critical sites

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Profile

Summary of qualifications

End-to-end technical delivery

Facility design, rack strategy, monitoring, and escalation planning are managed as one connected delivery program.

Operational readiness

Redundancy, observability, documentation, and vendor coordination are built in early to support stable operations.

Post-launch ownership

I stay close to incident review, change control, and service metrics so projects remain supportable after launch.

Selected experience

Representative project experience

Selected projects and environments that show the scope, scale, and operating context behind the work.

Fox Technology Center control room with multiple live sports displays and operators at workstations.

01Fox Technology Center

24/7 digital operations center expansion

Director of Digital Operations · March 2024 to January 2025

Environment

Fox Technology Center

FOX

220+ devices

40 servers

$7M expansion

Led a $7M expansion for a 24/7 digital operations environment with 220+ streaming devices, 40 servers, resilient backup power, and a sharper incident-management model.

$7M facility expansion delivered for a mission-critical technical operation

220+ consumer devices and 40 servers integrated into the operating footprint

Monitoring efficiency increased by 60% through lab station and switching upgrades

Project walkthrough

Amazon technical operations center with a wall of monitoring consoles and operational displays.

02Amazon

Global technical operations center buildout

LiveOps Support Engineer III · May 2022 to March 2024

Environment

Amazon

AMAZON

10,000 sq ft

4 rooms

1,000+ devices

Helped build and operationalize a 10,000 sq ft, four-room technical operations center supporting 1,000+ devices and global operations support with zero-downtime expectations.

Four unique operations rooms coordinated into one resilient operating surface

1,000+ consumer devices monitored across global support workflows

Cross-functional incident response, post-event analysis, and support-team leadership

Operations center video

Arizona State University golf practice facility with integrated technology and outdoor range view.

03Arizona State University Athletics

Premium venue and infrastructure programs

Technology Support Analyst Senior · June 2017 to May 2022

Environment

Arizona State University Athletics

ASU

20,000+ sq ft

5 years

Venue infrastructure

Directed technical programs across large-scale facilities, including the Thunderbird Golf Complex and San Tan Ford Club, combining AV, networking, premium venue operations, and long-range support planning.

20,000+ sq ft of premium venue and large-scale facility environments delivered or upgraded

Converged support across wireless, networking, AV, security, and control-room systems

Five years of vendor management, hiring, policy design, and operational leadership

Thunderbird Golf Complex San Tan Ford Club

Professional experience

Experience summary

Recent roles and areas of responsibility, condensed for quick review.

2024 to 2025

Fox Technology Center

Director of Digital Operations

Owned digital operations, escalation, vendor coordination, KPI review, and resilience planning for a high-availability technical operations environment.

2022 to 2024

Amazon

LiveOps Support Engineer III

Built and ran large-scale operations support systems with emphasis on readiness, root-cause analysis, and support-engineer leadership.

2017 to 2022

Arizona State University Athletics

Technology Support Analyst Senior

Led technical delivery across large-scale facilities, support operations, procurement, documentation, and security-conscious infrastructure growth.

Core competencies

Areas of strength

Program management

Translate business goals into scope, phasing, budgets, and risk posture

Align vendors, facilities, engineering, and operations on one execution plan

Maintain visibility into dependencies, escalations, and delivery milestones

Infrastructure delivery

Coordinate rack layouts, network design, AV systems, and room readiness

Balance user experience, reliability, and long-term serviceability

Launch environments that are documented, supportable, and measurable

Operations leadership

Apply incident, problem, and change discipline where it improves execution

Improve response time, monitoring coverage, and post-incident follow-through

Lead teams through live operations, escalations, and service improvement work

Contact

Available for technical program, infrastructure, and operations leadership opportunities.

Open to roles involving critical facilities, operational readiness, technical operations support, and large-scale technical delivery.

Email AJ Book time

Phoenix, Arizona

Open to remote leadership roles and on-site work where operational complexity justifies it.

ajmarz2015@gmail.com

linkedin.com/in/aj-marson

Phone

+1 (480) 458-8450